Making Changes to An Order

You can make changes to your order anytime before you click “Check Out”on the Payment Information page. Please check your order carefully before you click “Place Order” because once you have submitted your order you may not change (add and remove items) or cancel it.

International Order

We currently do not accept or ship online orders for customers who reside outside of the US.



Returns: Unused and unopened merchandise can easily be returned within 30 days from date of purchase. Please make sure to include a copy of your invoice for all items returned. We accept exchange requests ONLY if the product originally delivered to you is defective. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply pack up the item(s) you’d like to ship back and follow the “Packaging & Shipping Your Return” instructions below:

Packaging & Shipping Your Return

If you wish to expedite your return, please contact Customer Service prior to shipment. We will process your return and issue you a return number.
Please include your invoice and write the return number right next to your order number.
Fill out the reason for your return and then insert your return slip inside the box.
If you have lost your invoice, please include the following information with your return:
a. Date of purchase
b. Order number
c. Reason for return
d. Description of item you are returning
e. Original price paid
f. Method of Payment (along with purchasing Credit Card Type, Cardholder Name
& Credit Card Number for Refund)


Product Information

Product information are listed on each product’s page. If you want to see an ingredient list and are not able to see it from the product page, please contact us at help@koganshop.com with the specific product(s) you would like to inquire about.